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Residents rate Waipa highly

Courtesy of Te Awamutu Courier

A recently completed survey of Waipa residents found an overwhelming 96% believed they enjoyed a high quality of life in Waipa District.

The independent survey was conducted by the National Research Bureau and has been undertaken annually by Waipa District Council since 1992. The survey is a good way for Council to see how it is performing in the eyes of residents.

The survey covers the key services provided by Waipa District Council as well as the performance of elected members and staff. It is conducted during June/July each year and involves contacting 400 residents. In order to be statistically robust the survey sample is both ward and gender balanced and has a margin of error of plus or minus 5%.

Similar surveys are also undertaken in other areas and this allows direct comparisons to be made between councils.

Key findings include:

  • The satisfaction rating for all key services generally exceeded 80%, with Council-provided water and wastewater services at or above 90%.
  • Improvements in satisfaction levels were recorded for noise control, dog control, water supply, wastewater and stormwater services.
  • Levels of dissatisfaction have risen slightly for road safety and swimming pools.
  • Levels of satisfaction in Waipa are above average for road maintenance and safety, noise control and dog control.
  • The performance of Council staff and Mayor and councillors is rated well above the national average.
  • 82% of residents believe they have received timely responses to their enquiries and were happy with the response from Council. Waipa District Council was third highest in the survey group.
  • 96% of residents believed that the quality of life in the district was good or very good - well above national average.
  • Residents rating community spirit good or very good rose from 83% to 88% and ranked second overall, well above the national average.
  • Almost 90% of residents believed that the district was as good or a better place to live than three years ago, and only 4% believed it was worse.

“Understanding residents’ views of Council’s performance will allow us to be more responsive in those areas of greatest concern,” says Ross McNeil, group manager policy and strategy. “We know that there is always room for improvement, but we are proud of the positive responses we have received. Clearly residents are also extremely proud of the district they live in.”